Service providers require effective tools and practices to collect and understand client information in a timely, accurate, and respectful manner.
The Common Assessment Process (CAP) used by members of the London Employment Sector Council (ESC) has supported service providers in the region for nearly 30 years. CAP provides a coordinated, professional approach to the regional employment planning process, and is said to save time during the client assessment and intake process by getting to the relevant issues quickly.
This case study examines the impact of the CAP model on client satisfaction, service, and outcomes across participating members of the network. It is also designed to capture key success factors and look at relevant considerations for implementation of the model in other regions.